Frequently Asked Questions
FAQs
How much does delivery cost?
Standard delivery costs £4.95 per 70cl bottle. Likewise, it costs £4.95 for up to any 2 x 20cl bottles and if you order any 3 or 4 20cl bottles the cost will be £9.90, and so on. All orders that include Handrub products automatically qualify for a flat rate delivery charge of £7.95.Do you offer free shipping for bulk orders?
Yes we do, all orders £70.00 and over qualify for free shipping.Can I get next day delivery?
Yes you can, next day delivery costs £7.95 where the same rules are applied as standard delivery excluding orders that include Handrub products.Do you accept PayPal payments?
Yes we do, selet the PayPal option and click “Proceed to PayPal”. You will be automatically directed to their site. Simply log in to your PayPal account and complete your transaction.
I don’t have a PayPal account, do you accept card payments?
Yes we do, select the Worldpay option and click “Place order”. You will be automatically directed to their site. Simply enter your payment details and complete your transaction.If I pay by card is my payment secure?
Yes it is, we don’t hold any personal payment details. All card payments are processed by Worldpay, our chosen payment partner.Who are Worldpay?
WorldPay are global leaders in payments processing technology specialising in secure online payment systems for companies like oursWhat is your returns and refunds policy?
Please take a look at our terms and conditions page. Our returns and refunds policy is covered at the bottom of the pageI have a question not covered here, how do I get in touch with you?
You can email us directly via the form on our contact page. We usually reply within 24 hours and check your Junk folder in case it is incorrectly marked as junk mail.