Frequently Asked Questions

How much does delivery cost?

Standard delivery is a flat rate of £4.95 posted with Royal Mail Tracked 48.

Can I get next day delivery?

Yes you can, next day delivery is a flat rate of £7.95 posted with Royal Mail Tracked 24.

Do you offer free shipping for bulk orders?

Yes we do, all orders £70 and over qualify for free shipping.

Do you accept PayPal payments?

Yes we do, selet the PayPal option and click “Proceed to PayPal”. You will be automatically directed to their site. Simply log in to your PayPal account and complete your transaction.

I don’t have a PayPal account, do you accept card payments?

Yes we do, select the Worldpay option and click “Place order”. You will be automatically directed to their site. Simply enter your payment details and complete your transaction.

If I pay by card is my payment secure?

Yes it is, we don’t hold any personal payment details. All card payments are processed by Worldpay, our chosen payment partner.

Who are Worldpay?

WorldPay are global leaders in payments processing technology specialising in secure online payment systems for companies like ours

What is your returns and refunds policy?

Please take a look at our terms and conditions page. Our returns and refunds policy is covered at the bottom of the page

I have a question not covered here, how do I get in touch with you?

You can email us directly via the form on our contact page. We usually reply within 24 hours and check your Junk folder in case it is incorrectly marked as junk mail.